FAQ

General

My shop’s base currency is Canadian Dollar and you will be charged in CAD$.

I am putting a lot of focus on reusing, recycling, and transitioning to eco-friendly materials for my packaging. You may find that I still use some plastics (bubble wrap, bags, etc.) and these are either current stock that I am trying to use up or from shipments I have received. I encourage you to re-use as much of the materials as you can or to recycle it. Thank you for caring about the environment!

Colours seen in images change between screens and devices. Sometimes an image can appear vibrant and other times it may appear a bit dull.

As a result, the colours you see in product images may not be accurate to the actual colour of the product.

I do my best to reflect the true colours of the items during image editing but please be aware that there may be slight colour variations.

For digital work, I use an iPad with Procreate.

Figures, sculptures, and art toys are meant for adult collectors aged 18 and up. They can be fragile and parts may become a choking hazard to young children.

These items are intended for display only. Please keep out of reach from young children.

Orders

I accept payments by major credit cards are through Stripe and PayPal.

No payment information is stored on this website and are instead stored on Stripe’s servers.

Orders are processed in CAD (Canadian Dollars).

Please see my policies regarding this here.

Processing orders can take up to a week with the exception of custom orders which can take longer.

Packages are usually dropped off at the post on Thursdays the week after the order is placed.

An e-mail will be sent once it is in the hands of the post office.

If you are international customer, you may be subject to duty, taxes and additional fees. I have no control over these fees and are your responsibility.

If there are any concerns, you can may contact your local customs office for assistance.

*NOTE: I’m currently only shipping to Canada and the U.S.

Some locations may incur VAT fees for orders placed on my website. VAT is a percentage of your total order value and will vary based on your country’s VAT laws.

Once your package has arrived you will need to pay the VAT fees before the package can be released to you. There may also be additional charges such as duties and service fees.

By making a purchase, you acknowledge and agree to these terms.

Shipping

*NOTE: I’m currently only shipping to Canada and the U.S.

With the exception of print-on-demand products, I do the shipping myself to most parts of the world via my local my post. If your country is not listed, it likely means that I have never shipped to your location before. Please contact me so that I can add your country and shipping rate!

Check for any service disruptions that may affect your area.

Please see the FAQ regarding orders destined for Europe or the UK.

I am located in beautiful Canada!

*NOTE: I’m currently only shipping to Canada and the U.S.

I am shipping to Europe and the UK, however, some locations may incur VAT for orders placed on my website. VAT is a percentage of your total order value and will vary depending on your country’s VAT laws.

See the countries currently affected by VAT.

Once your package has arrived you will need to pay the VAT fees before the package can be released to you. I do not collect VAT. There may also be additional charges such as duties and service fees. I realize that this may be an inconvenience but I appreciate all of your support and I am looking at options to make this process easier for you.

ANY ADDITIONAL TAXES/CHARGES/FEES ARE THE CUSTOMER’S RESPONSIBILITY AND MUST BE PAID TO YOUR COUNTRY TO CLAIM YOUR PACKAGE.

By purchasing from this shop, you have read, understood, and agree to these terms.

Thank you!

In general, I offer tracked and non-tracked shipping options to suit your needs. Note that if you choose an non-tracked option I’m unable to assist you in locating/recovering your package.

Stickers & Other Small Goods

For orders within Canada, flat items can be shipped as lettermail to save on shipping costs. This option does not include tracking.

For orders to the US, all items regardless of type or size will be shipped as a regular parcel with an attached customs form. This option does not include tracking.

I am unable to assist in locating orders if untracked options are chosen as shipping methods. You can upgrade to a tracked option for peace of mind as you’ll be able to see where your package is on its journey to you.

Parcels

If you ordered items that are large enough for a parcel (figures, sculptures, and art toys) and a tracking option is chosen, a tracking number will be provided via e-mail when your order ships. Orders within Canada will always include a tracking number.

*NOTE: I’m currently only shipping to Canada and the U.S.

Due to various world events and/or depending on the season, timelines have become unpredictable and can take longer for you to receive your order. If tracking is an available option, it is recommended to choose this method so that you can see where your order is at any time.

You can go here to review any potential disruptions in your location. Below is a general shipping timeline and is for reference only.

Stickers & Other Small Goods

• Canada/US – up to 3 weeks
• International – up to 8 weeks

Parcels

• Canada/US – up to 8 business days
• International – up to 12 weeks